TERMS AND CONDITIONS – STORTRIJDERS

ARTICLE 1 – DEFINITIONS

Stortrijders:
Stortrijders, established at Aalsterweg 130C, 5615CJ Eindhoven, The Netherlands.

Client:
The natural or legal person entering into an agreement with Stortrijders or to whom a quotation has been issued.

Services:
All activities including, but not limited to, property clearance, business clearance, strip-out works, demolition works, removal of goods, soil and rubble processing, delivery-ready completion, minor repair works and related services.

Agreement:
The agreement between Stortrijders and the Client to which these terms and conditions apply.

ARTICLE 2 – APPLICABILITY

These terms apply to all quotations, offers and agreements of Stortrijders.

Any deviations are only valid if agreed in writing.

Any general terms and conditions of the Client are expressly rejected.

If any provision is found to be invalid, the remaining provisions shall remain fully in force.

ARTICLE 3 – QUOTATIONS AND FORMATION OF AGREEMENT

Quotations are non-binding unless explicitly stated otherwise in writing.

The Agreement is concluded once confirmed by Stortrijders.

Statements regarding quantities, volumes and scope of work are indicative only.

ARTICLE 4 – EXECUTION OF SERVICES

Services are performed to the best of Stortrijders’ knowledge and professional ability.

The Client shall ensure a safe and properly accessible working environment.

Any additional costs resulting from inaccessibility or insufficient preparation shall be borne by the Client.

ARTICLE 5 – ADDITIONAL WORK

Additional work shall only be carried out after approval by the Client.

If additional work proves necessary during execution, this shall be communicated.

If immediate execution is necessary to prevent damage or delay, Stortrijders may perform such additional work on a time-and-material basis.

Additional work shall be invoiced based on the agreed pricing method or, if not specified, on a time-and-material basis.

ARTICLE 6 – PLANNING AND DELAYS

Planning is indicative unless expressly agreed in writing as binding.

Stortrijders shall not be liable for delays caused by third parties, inaccessibility, incorrect information provided by the Client, or force majeure.

Additional waiting time (for example lift usage or key transfer delays) may be charged.

ARTICLE 7 – COMPLETION AND INSPECTION

Completion shall take place via physical inspection or photographic documentation.

Any defects must be reported in writing within 48 hours after completion.

After this period, the right to rectification shall expire, unless there is proven gross negligence.

ARTICLE 8 – PRICES AND PAYMENT

All prices are exclusive of VAT unless stated otherwise.

Private Clients shall pay immediately after completion unless agreed otherwise.

Business Clients shall pay within 28 days unless agreed otherwise.

In case of late payment, statutory interest and collection costs shall be due.

ARTICLE 9 – CANCELLATION

If the Client cancels the Agreement within 24 hours prior to commencement of the Services, Stortrijders shall be entitled to charge a reasonable compensation for incurred preparation costs, reserved capacity and loss of turnover.

ARTICLE 10 – LIABILITY

Stortrijders maintains a business liability insurance policy (AVB).

Liability shall be limited to the amount paid out under the applicable liability insurance policy.

Consequential damages are expressly excluded.

Damage resulting from pre-existing structural or construction defects is excluded from liability.

Valuable goods not reported in advance are excluded from liability.

ARTICLE 11 – HIDDEN VALUABLE GOODS

The Client is responsible for removing or reporting valuable goods in advance.

Stortrijders shall not be liable for valuables claimed after completion if they were not previously reported.

ARTICLE 12 – SAFETY AND REGULATORY COMPLIANCE

Services shall be carried out in accordance with applicable safety regulations and laws.

The Client shall ensure a safe working environment.

ARTICLE 13 – FORCE MAJEURE

In the event of force majeure, obligations shall be suspended.

Force majeure includes, but is not limited to, extreme weather conditions, strikes, supply disruptions, governmental measures and other circumstances beyond the control of Stortrijders.

ARTICLE 14 – COMPLAINTS

Complaints must be submitted in writing within 48 hours after completion.

ARTICLE 15 – GOVERNING LAW

All agreements are governed by Dutch law.

Disputes shall be submitted to the competent court in the judicial district of East Brabant.

ARTICLE 16 – MOVING AND TRANSPORT

Stortrijders maintains a business liability insurance policy (AVB), but does not hold CMR transport insurance.

During transport, goods of the Client are not separately insured unless explicitly agreed in writing.

The Client shall be informed of this prior to commencement of the Services and confirms acknowledgement thereof.

Liability for transport-related damage is limited to direct damage caused by intent or gross negligence and shall in any event not exceed the invoice amount of the relevant assignment.

The Client is advised to arrange additional transport or contents insurance if deemed necessary.